What you’ll be doing:

• Be the first point of contact for telephone and email enquiries, providing excellent responses and customer service in responding to membership queries.
• Actively selling the British Horse Society through listening to customer requirements and presenting appropriate information on the Charity, its services and the benefits of membership to help others enjoy their life with horses.
• A high degree of accuracy is required as you will be dealing with payments of Direct Debits, cash and credit cards; data inputting and general and insurance queries.
• Using a CRM system to Input and update information on membership records. Creating new contacts and adding membership packages as well as maintaining market and customer information.

What you won’t be doing:

• Dealing with the same queries day in day out!

 This is a great role for you if:

• You have an excellent customer service attitude
• You are enthusiastic and self-motivated but with outstanding team-working skills
• You have excellent IT skills and a confident using Microsoft and databases
• You have a high degree of accuracy and attention to detail
• You are a strong communicator both written and verbally
• You have previous experience in customer service, equine, Charity, membership, insurance or sales