Job Info

Location: The Hugs Foundation, Bodmin, Cornwall
Salary: £20,000 pro rata
Hours: Term time (39 weeks) 35 hours p/w Mon– Fri 9am–4pm
Closing Date: Open until the right candidate found.
Interview Date: TBC

Organisation: The Hugs Foundation
Contact Details: or 07948 404988
Job Description:


We are looking for a term-time Mental Well-Being Support Worker. The successful candidate will have extensive experience working with children, young people and vulnerable adults that have mental ill health, emotional, social and behavioural needs, as well as being competent working with horses. Please email for an application pack. Further details are below.

Job title: Mental Well-Being Support Worker

Location: The Hugs Foundation, Bodmin

Responsible to: Youth Well-Being Manager

Hours: Term time (39 weeks per year) 35 hours per week.

Monday – Friday 9am – 4pm including 1 hour paid lunch.

Salary: £20,000 pro-rata

Main purpose of job

To deliver well-being support for primarily, children and young people, but also, for the elderly, military personnel and veterans. Supporting a range of needs including; social, emotional, physical and mental health support, learning and developmental needs, social isolation, reengaging with education, transitions from military to civilian life, self-harm and those at risk of suicide, through a range of therapeutic learning, animal-assisted interventions and ecotherapy.

Key task and responsibilities

• Plan, implement and review dynamic and engaging interventions that cater for a diverse range of needs including; SEND, ASD(C), bereavements, self-harm and/or at risk of suicide, reengaging with school and mental ill-health. These will include using the natural environment and working alongside rescue animals to improve both animal and human well-being.
• Supporting service users in reaching own goals and knowing where and when to signpost if needed.
• Monitoring delivery against agreed programmes, where necessary overcoming obstacles or making adjustments. Ensuring records are maintained in an accurate and complete manner and in the required format.
• Helping the Fundraising Manager compile the necessary information and data needed to submit funding bids.
• Helping the yard, when needed, in caring for the rescue animals.
• Assisting in maintaining and cleaning the ‘hub,’ all staff and work areas, equipment etc.
• Assisting with on/offsite open days/fairs etc when required, this could be outside of the normal working hours e.g. weekends/evenings.
• Adhering to all policies and procedures e.g. health and safety, confidentiality, GDPR
• Adhering to Safeguarding legislation and reporting to the Designated Lead Safeguarding Officer.
• Updating and contributing to weekly/monthly/daily updates on website/social media sites.
• Handling cash, including client monies in accordance with policy and procedures.
• Identifying, requesting, organising and using the resources necessary for service delivery.
• Ensuring preparation of the environment and assessing and managing risks. Risks/hazards are identified and all paperwork is completed e.g. risk assessments.
• Communicating with service users’ parents/carers/guardians and others involved in their well-being. Cooperating with and providing information to external agencies.
• Encompass and live by The Hugs Foundation values and ethos.

The tasks and responsibilities in this document are not exhaustive and the job holder must be prepared to undertake other reasonable tasks as directed by the Youth Well-Being Manager. As part of our safer recruitment policy, all staff are asked for proof that they have the right to work in the UK, two references and an enhanced DBS check, due to working with vulnerable children and adults.

Personal Qualities & Experience


• NVQ Level 3 or above in Education, Mental Health and Well-Being or Coaching and Mentoring.
• Extensive practical experience in the workplace with vulnerable children, young people and adults, with mental health, behavioural and social issues and to understand risk and safety hazards.
• Knowledge of the procedures in relation to providing social, emotional and mental health support and how to apply them e.g. Safeguarding.
• Ability to cope with significantly challenging behaviours and circumstances.
• Experience in working with and handling horses.
• Ability to work in all weather conditions and embrace them.
• Knowledge of how to signpost service users and their families/carers to additional services, if needed.
• Commitment to ongoing personal development.
• Able to work as part of a team and individually.
• Effective communication skills.
• Excellent record keeping skills and data management.
• Excellent time management skills and ability to prioritise tasks and demands whilst maintaining a professional and polite approach to service users, colleagues, visitors.
• Self-motivated.


• Experience of working in the charity sector.
• Good standard and experience of IT software e.g. Word, Outlook, Excel etc.
• Teaching, mental health and equine qualifications would be an advantage.
• Resilient and adaptable.

“All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced Criminal Records (with Barred List check if the role will be actively engaged in regulated activity) through the Disclosure and Barring Service (DBS).”

If you feel you have the skills and experience to apply for this position, please email for an application pack. Thank you for your interest in working for our charity 🥰

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