In this key role, you'll go beyond streamlining the admissions process. You'll be ensuring every horse receives a smooth and efficient journey into our care. Your focus will be on prioritising their needs and finding them the perfect rehoming solution as quickly as possible.

As an Admissions Coordinator, you'll play a critical role in admissions. You'll ensure we admit the right number of horses into our services, both locally and across the network. This means maximising efficiencies while collaborating with colleagues to find the best possible homes for horses in need.

Your expertise will also be crucial in managing horse movement. You'll proactively manage the "refill" stage, ensuring horses are moved to the most suitable locations, whether onsite or through our network of offsite services as quickly as possible. Your decisions will be based on both horse needs and the availability of suitable homes.

While ensuring a smooth admissions process, you'll also prioritise excellent customer service. This means providing clear communication with clients, gathering all necessary information, and offering a positive and informative experience at every touchpoint.

At our Rolleston rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on-site. Occasionally, you will be expected to carry out night checks or stay in on-site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.

For a more detailed look at the role and its requirements, please see the linked job description.

About you
You are an excellent communicator with client-facing experience in a horse-related environment. Your solid knowledge of horse welfare ensures a successful admission process. You excel at hands-on assessments, quickly assimilating and accurately recording information while engaging with clients and stakeholders.

Your horse and client-focused approach enables you to make decisions under pressure, follow set processes, and adapt to new methods. With a problem-solving mindset, you prioritize effectively and pay close attention to detail, especially during horse admissions.

Your resilience and emotional intelligence help you thrive in emotionally charged settings, showing empathy and support for clients and colleagues.

Knowledge, skills, and experience

• Demonstrable experience in carrying out horse assessments.
• Significant experience working or volunteering in a horse welfare role.
• Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
• Proven decision-making ability.
• High standard of verbal and written communication.
• Strong administration skills, including the use of computerised systems.
• Experience in building relationships and rapport with customers.
• Current full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values

Although not essential, it would be great if you also had:

• Working knowledge of horse behaviour.
• Experience working with volunteers.
• Client relationship management experience.
• Understanding of safeguarding issues.